Changelog & roadmap

Relay ships in small, focused releases.

v1.4 Latest#

Sign up and go live yourself. Relay is open to everyone: no waiting list, no sales call.

Self-serve accounts and workspaces. Create an account with Google or an emailed link, name your workspace, pick a plan and pay. Each workspace is isolated from every other one.
Billing through Dodo Payments. Pro and Team, monthly or yearly with two months free. Dodo is the merchant of record, so it handles card payments, tax and invoices; manage everything from Billing.
Teams and seats. Add teammates by email under Inbox → Team. Pro includes three seats, Team is unlimited, and one person can belong to several workspaces.
Your own public pages. A branded help center and feedback board at /w/your-workspace/…, with your chat widget on them.
Your own support address. Each workspace receives email at its own address, and outgoing mail shows your workspace name.
Workspace keys. The widget and feedback snippets now carry your workspace’s public key (data-key). Copy the updated snippets from Inbox → Settings → Install.
Plans are enforced. Analytics is part of Team, and a lapsed subscription switches the workspace off until it’s renewed, without deleting anything.

Reliable handoff. When Claude says the articles don’t cover a question, refuses, or errors, or when nothing matches, the conversation now goes to your team instead of showing a canned article excerpt.
Bot disclosure. The widget tells customers they’re chatting with an AI (or automated) assistant, and labels every bot message.
Better recall. When no article matches a question’s words, Claude reads the help center itself, so paraphrased questions still get answered.
File attachments. Customers and your team can attach images, PDFs and text files in the widget and the inbox, and you can upload a brand logo.
Passwordless sign-in. The inbox uses Google or an emailed magic link. The shared admin password is gone.

Feedback board. A new, separate component for collecting feature requests.

Users suggest ideas, upvote (one vote each) and comment. Your team’s replies are highlighted.
Statuses: Under review, Planned, In progress, Complete, Closed.
Three ways in: embed with feedback.js, build your own UI on the CORS-enabled Feedback API, or the hosted page.
Votes can follow your signed-in users across devices.
Manage everything from Inbox → Feedback board.

Email channel: inbound email becomes a conversation; your replies go out by email.
Unread-reply notifications by email.
Live updates over Server-Sent Events, with polling as a fallback.

Support widget with help center search, the support bot and handoff to a human.
Inbox with views, internal notes, saved replies, priority, tags and keyboard shortcuts.
Knowledge base and public help center.
Analytics and workspace settings.