Set up email

Relay sends email for you, so there is no email provider to connect. Outgoing email shows your workspace’s name as the sender. To receive email, forward your support address to your workspace’s own Relay address.

Sending#

Replies to email conversations and unread-reply notifications are delivered by Relay. There’s nothing to set up. Each email’s delivery status shows under the message in the inbox and in Settings → Email.

Receiving#

Copy your inbound address
Open Settings → Email and copy Your support address. It’s made from your workspace address, like acme@inbound.relay.app. Email sent to it becomes a conversation in your inbox.
Forward your support address
In your email provider, forward your public support address (like support@acme.com) to the inbound address, so customers can keep writing to the address they already know.
Send a test
Email your support address from a personal account. Within a few seconds it should appear in Inbox → Open with an Email badge. Reply, and check the reply arrives in the same thread in your mail app.

Unread-reply notifications#

Notifications run automatically: when your chat reply is still unread after a few minutes, Relay emails it to the customer. Turn them off in Settings → Automation. See Unread-reply notifications.

An email didn’t arrive?

Check Settings → Email. The recent emails list shows each send with its status, and the reason for any failure. If customers say emails land in spam, ask them to add the sender to their contacts.