RelayDocs

Knowledge base

Help center

Every published article appears in your public help center, a searchable site customers can browse without asking anyone.

Where it lives#

https://support.notaislop.xyz/w/your-workspace/help                        # all categories, and search
https://support.notaislop.xyz/w/your-workspace/help/reset-your-password    # one article

your-workspace is your workspace’s address, made from its name when you created it and shown under Inbox → Settings → Install. The pages carry your workspace name, logo and accent color, with a small “powered by Relay” credit, and your chat widget is on every page.

What customers see#

  • A search box at the top. Results use the same matching as the bot.
  • Articles grouped by category, each with its excerpt.
  • Article pages with the full body, the last-updated date and related articles from the same category.

From the widget#

The widget’s home screen has a Search for help box that searches the same articles and opens them in a new tab. When the bot answers, it links the articles it used.

Link it from your app#

Add a “Help” link to your app’s menu, onboarding emails and error messages. The more customers help themselves, the calmer your inbox.