Team & seats

Everyone on your team signs in with their own Google account or an emailed link and works from the same inbox. There are no shared passwords.

Owner and agents#

	Owner	Agent
Read and answer conversations, write articles, manage the feedback board	✓	✓
Change workspace settings	✓	✓
Add and remove teammates	✓	—
Manage billing, change plan, cancel	✓	—

The person who created the workspace is its owner. A workspace has one owner.

Add a teammate#

Open Inbox → Team and enter their email address.
They get an email with a link. They join the first time they sign in with that address, which is also how Relay knows the address is theirs.
Until then they’re shown as Invited. Removing someone takes effect immediately: their next request is refused.

Note

If the invitation email doesn’t arrive, tell them to go to /login and sign in with the invited address. The email is a convenience; the invitation itself is what lets them in.

Seats#

Your plan sets how many people can belong to the workspace, you included: 3 on Pro, unlimited on Team. When all seats are used the Add button is disabled; remove someone or switch to Team. Pending invitations count as seats. Your customers and visitors never do.

More than one workspace#

One person can belong to several workspaces, for example a contractor supporting two products. A switcher at the top of the sidebar appears when you do, and remembers your choice on that browser. You can also own up to three workspaces yourself; each has its own plan, team, articles and inbox.